Frequently Asked Questions
Everything you need to know about your Retroid experience.
What is the typical shipping timeframe for my order?
Orders are typically processed within 2-3 business days. Depending on your location and chosen shipping method (4PX or DHL), international delivery usually takes between 7 to 20 business days.
Does my Retroid Pocket come with pre-installed games?
No, Retroid devices do not come with pre-installed games or ROMs. Our consoles are Android-based handhelds, and users are responsible for providing their own legally obtained game files.
What is your return policy for defective units?
We offer a 15-day return window for units with manufacturing defects. If you encounter a hardware issue, please contact our support team with your order number and video evidence of the problem to initiate a return or replacement.
Can I upgrade the firmware on my device?
Yes, we regularly release OTA (Over-The-Air) updates to improve system stability and performance. You can check for updates in the settings menu of your Retroid Pocket while connected to Wi-Fi.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets. All transactions are encrypted and secure.
Does the device support external controllers and TV output?
Yes, most Retroid models feature Micro HDMI or USB-C video output for TV play and support Bluetooth or wired controllers for a console-like experience.